After what has been another successful year here at Edam Group, we have launched a Claims Academy to coincide with the exceptional level of growth across the company. Focussing on developing the skills of new recruits in the operations department, the Claims Academy will ensure they can fit seamlessly into our team once their training programme has been completed.
The launch of the academy ties in with a significant restructure across the operations department, with additional teams created to better differentiate roles and create greater efficiencies in the claims management process. The updated process will enhance our customers journey and provide a better service at every point of contact.
At the end of the first year of our ambitious three-year growth plan to double the size of the business, we have continued to expand in response to greater levels of activity. The Claims Academy has been launched to ensure that we able to hire people that meet the exacting standards set by the company and best fit our values and working culture. The academy also underlines our policy of “Recruit, Train, Retain.”
Our new recruits will start in the academy and spend up to three months on the programme, transitioning gradually from theory-based activities to working as part of the team with specific targets to meet. The approach will allow individuals to obtain all the required expertise ahead of taking a full role within the department, and allows us to place them into the team that best suits their abilities.
Existing team members will also benefit from the academy, with drop-in sessions available to enhance their knowledge and support their progression within the company.
“The rate of growth within the department has been so significant over the last twelve months or so, these changes will help us to adapt to the increased number of claims without compromising on quality or efficiency,” said Tanya Power, Group Operations Director.
“Through internal feedback and working closely with each individual, we have been able to restructure the department to have everybody in the role that best suits them. The academy will play a key role in this too, giving both parties the ability to establish areas to focus on and allowing us to develop the Claims Academy programme as necessary.”